This chapter explains well the definition and nature of the word information.
The first time I arrived by myself in Paris, I got tangled in a combination of poor service and information design, beginning with my attempt to find the right RER ticket. A kind French businessman behind me in line (who was also clearly in a hurry) asked me where I was headed and helped me buy that. Then when I found the entrance I needed to go through, the turnstiles wouldn’t take my ticket. Seeing my struggle, a nice French homeless man came over, held one of the turnstiles in mid-rotation (trapping a very surprised woman inside) and motioned for me to go through with her. After getting off of the RER at the Gare de Lyon, I missed my train by 2 minutes…
If the screen at the RER had begun with a more simple choice for a newcomer, I might have been on my way faster. Though I recall the option to change the language, I was quickly lost in the next steps. I think this situation can relate to Morville’s “People Problem,” when the existing knowledge of the user throws a wrench in the layout of a database. If that screen had begun with a few simple paths with buttons reading “I know what I want. Take me to my choices,” then “I do not know what I want, but I know where I’m going,” and finally “I know where I’m going, but not how to get there.” It would make sense in such an international location.
I also found Roger Simon’s quote claiming “information will be used in direct proportion to how easy it is to obtain” to be helpful. Like an overconfident IT who arrives to “fix” a problem while using condescending techno-jargon to describe the complexity of the motherboard, technology (websites come to mind first) can unnecessarily flaunt their countless choices and wealth of information from the get go. I know the computer is smarter than me, but it doesn’t have to rub it it! For me, there seem to be more ways to get lost and more things that can go wrong in a search for information. Dan Boyarski touched upon the beauty of balancing micro to macro in data visualization, which I think aids in not only in keeping the viewer focused, but preventing that overwhelming feeling of being lost in a maze of too much information.
On page 48 Morville describes the transformation of large bodies of text into easily accessible, divisible information. This reminds me, too, of Wikipedia, a wonderful tool for gaining general knowledge about almost any subject, which can be validated with further research in more, well, reputable sources. I wonder, though, if there is a growing danger of cheating ourselves into rarely knowing a subject profoundly because the work of research has been done for us? Or are we more often benefiting from this, collecting more resources because information we would have spent hours filtering ourselves is discarded for us?